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Shipping & Returns


Shipping Incentives:

 Freight is automatically calculated per region at checkout based on the products you buy.  If you intend to purchase more than 6 cases of product please contact us as we may be able to offer a cheaper transport rate.  


Transport and Handling Costs:

  • As specified per item, transport rates are not negotiable

  • Transport is based on weight | volume of the product. Our shopping cart automatically calculates weight | volume of goods then charges transport accordingly.

  • It is the buyers responsibility to receive goods ordered.  Please be aware product will be left at the delivery address if no one is there to receive them.

Delivery / Transport Details:

  • All orders are shipped via our designated courier.

  • We do our best to ensure all orders are shipped by the next working day.

  • You should allow up to 7 working days to receive goods.

  • NewGreen | EkoPak is not responsible for delays caused by courier companies and force majeure circumstance.

  • Our products are packed securely before shipping to reduce the event of damage in transit.

  • Packaging damage is not included in the warranty for any products.

General Conditions of Refund or Exchange:

  • Goods can be returned (at the buyers expense) if you have not opened the carton.

  • Goods are to be returned with receipt copy in original packaging and in AS NEW condition.

  • Refund is available within 7 days of receiving goods.

  • Transport / handling costs are not refundable  


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